Shipping:
We aim to process and ship your order as quickly as possible. Orders are usually dispatched on the same business day after payment is received. Once your order has been shipped, you will receive a shipping confirmation with tracking information so you can follow the status of your package. Please note that delivery times may vary depending on your location and the shipping method you choose.

Returns:
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with a product purchased from us, you have the right to return it within 30 days of receipt for a refund or exchange. Please keep the following points in mind:

• The returned product must be in the same condition as when you received it, including all original packaging and labels.
• Returns must be approved in advance. Please contact us to arrange a return and receive the necessary instructions.
• Return shipping costs are your responsibility, unless the product is defective or does not match the description.
• Once we have received and inspected the returned product, we will process the refund or ship a replacement product, depending on your preference.

Contact us:

If you have any questions about shipping, returns, or a specific product, please don’t hesitate to contact us. Our customer service team is ready to assist you and answer all your questions.

We appreciate your trust in us and are committed to providing you with the best possible shopping experience.

We recommend avoiding the use of this product in the following situations:

• Allergy: Do not use this product if you are allergic or sensitive to ketoconazole or any of the listed ingredients. Discontinue use immediately if irritation or an allergic reaction occurs.
• Scalp conditions: Do not apply to broken, severely irritated, infected, or damaged skin unless advised by a healthcare professional. If you suffer from chronic scalp conditions, consult a physician before use.
• Age: This product is generally intended for adults and adolescents as indicated on the packaging. Use in young children should only occur under medical advice.
• Pregnancy and breastfeeding: If you are pregnant, planning to become pregnant, or breastfeeding, consult a healthcare professional before using this product.
• Medical conditions & medication use: Individuals receiving treatment for scalp disorders or using prescription topical medications should consult a physician prior to use to avoid potential interactions.

When using this product:

• For external use only.
• Apply only to the scalp and hair unless otherwise directed.
• Avoid contact with eyes. In case of contact, rinse thoroughly with plenty of water.
• Do not exceed the recommended frequency of use unless advised by a healthcare professional.
• Temporary changes in hair texture or dryness may occur in some users.

Expected results:

• Results may vary between individuals depending on scalp condition and hair type.
• Visible improvement may occur after consistent use according to instructions.
• Continued use may be required to maintain results.

General notice:

• This product supports scalp care and cosmetic hair maintenance.
• Results are not guaranteed and depend on individual factors and consistency of use.
• This product does not replace professional medical advice, diagnosis, or treatment.