Refund policy

At Hairdealz, we aim to ensure a smooth and transparent return experience. This policy outlines your rights and our procedures regarding returns, exchanges and refunds — including our 120-day money-back guarantee. By placing an order on our website, you agree to the terms below.

Last updated: 27 September 2026

1. Our 120-Day Money-Back Guarantee

Hair regrowth takes time — minoxidil typically shows visible results after 3 to 6 months of consistent daily use. So that you never have to gamble on that commitment, every order is covered by our 120-day satisfaction guarantee:

  • If you are not satisfied with your purchase, contact us within 120 days of receiving your order at support@hairdealz.com.
  • We will work with you towards a solution: a replacement or your money back.
  • The guarantee applies to products bought at hairdealz.com and used as directed on the label. Proof of purchase (order number) is required.
  • A refund under the guarantee is issued to your original payment method. Where a return of remaining product is requested, we will provide instructions first. The return shipping costs are at your own expense (see section 6).

Full details are on our 120-day satisfaction guarantee page.

2. Standard Return Period

Separately from the guarantee above, we offer a 30-day return period: you may request a return up to 30 days after receiving your order.

3. Eligibility for Standard Returns

To be eligible for a standard return:

  • The item must be unused, unopened and in its original condition
  • The item must be returned in its original packaging
  • You must provide proof of purchase (receipt or order confirmation)

We reserve the right to refuse returns that do not meet these conditions. Opened or used products fall under the 120-day satisfaction guarantee in section 1 rather than the standard return right.

4. How to Start a Return or Guarantee Claim

Contact us at support@hairdealz.com with your order number and the reason for your request. If your request is approved, you will receive the return instructions and the correct return address.

Important: items sent back without prior approval will not be accepted.

5. Return Address

Approved returns must be sent to:
Hairdealz
182–184 High Street North
East Ham, London E6 2JA
United Kingdom

6. Return Shipping Costs

  • Return shipping costs are at the customer's own expense. This applies to all returns, including standard returns, withdrawals and returns under the 120-day guarantee.
  • You arrange and pay for the return shipment yourself. We recommend a tracked shipping service: the parcel remains your responsibility until it reaches us, and we cannot refund returns that do not arrive.
  • Original shipping costs are non-refundable, unless the law requires otherwise.
  • Exception: if the return is due to damage, a defect or an incorrect item, we cover the return shipping costs.

7. Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photos, and we will resolve the issue promptly at no cost to you.

8. Exchanges

We do not process direct exchanges. To receive a different item, return the original item and place a new order once your return is approved.

9. Refund Processing

Once we receive and inspect your return — or approve your guarantee claim — we will notify you of the outcome. Approved refunds are issued to your original payment method within 14 days. Depending on your bank or card provider, it can take a few extra days before the amount is visible on your statement.

10. EU and UK Statutory Rights

Nothing in this policy limits your statutory rights as a consumer, including the 14-day right of withdrawal for distance purchases in the EU and UK. Our 30-day return period and 120-day guarantee are offered on top of these rights. For delivery times and shipping costs, see our Shipping Policy.

11. Questions

Email: support@hairdealz.com
Phone: +44 7438 670396