Shipping:
We aim to process and ship your order as quickly as possible. Orders are usually dispatched on the same business day after payment is received. Once your order has been shipped, you will receive a shipping confirmation with tracking information so you can follow the status of your package. Please note that delivery times may vary depending on your location and the shipping method you choose.

Returns:
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with a product purchased from us, you have the right to return it within 30 days of receipt for a refund or exchange. Please keep the following points in mind:

• The returned product must be in the same condition as when you received it, including all original packaging and labels.
• Returns must be approved in advance. Please contact us to arrange a return and receive the necessary instructions.
• Return shipping costs are your responsibility, unless the product is defective or does not match the description.
• Once we have received and inspected the returned product, we will process the refund or ship a replacement product, depending on your preference.

Contact us:

If you have any questions about shipping, returns, or a specific product, please don’t hesitate to contact us. Our customer service team is ready to assist you and answer all your questions.

We appreciate your trust in us and are committed to providing you with the best possible shopping experience.

We recommend avoiding the use of this product in the following situations:

• Allergy or sensitivity: Do not use this product if you are allergic or sensitive to any of the listed ingredients. Discontinue use immediately if irritation, redness, or discomfort occurs.
• Scalp or skin conditions: Avoid use on broken, irritated, inflamed, or infected skin. If you have existing scalp conditions, consult a healthcare professional before use.
• Eye sensitivity: Individuals with sensitive eyes should use caution during application and avoid direct contact with the eye area.
• Pregnancy and breastfeeding: If you are pregnant or breastfeeding, consult a healthcare professional before introducing new cosmetic products into your routine.
• Medical treatments: Individuals undergoing dermatological or medical scalp treatments should consult a physician before use to ensure compatibility.

When using this product:

• For external use only.
• Avoid contact with eyes. In case of contact, rinse immediately with plenty of water.
• Use only as directed according to product instructions.
• Do not apply excessively, as concentrated formulas require only small amounts.
• Keep out of reach of children.

Expected results:

• Results may vary between individuals depending on hair condition, damage level, and consistency of use.
• Improvement in hair appearance develops progressively with regular use.
• Professional results depend on proper routine and hair care practices.

General notice:

• Olaplex products are cosmetic haircare products designed to improve the appearance and condition of hair.
• Results are not guaranteed and may differ based on individual hair type and history of chemical treatments.
• These products do not replace professional medical advice, diagnosis, or treatment.