Shipping policy

At Hairdealz we want every order to arrive quickly, safely and without surprises. This Shipping Policy explains where we ship from, how long delivery takes, what it costs and what happens if something goes wrong. By placing an order on hairdealz.com, you agree to the terms below.

Last updated: 11 October 2026

1. Where we ship from

All orders are shipped from our warehouse in London, United Kingdom.

2. Order processing

  • Orders placed before 11:00 PM (UK time), Monday to Friday, are processed and dispatched the same business day.
  • Orders placed after the cut-off, at the weekend or on a UK public holiday are dispatched on the next business day.
  • Processing time: 0–1 business day.
  • Pre-order items are dispatched as soon as stock arrives. The expected timing is shown on the product page.

3. Shipping methods, delivery times and costs

Method Delivery time (after dispatch) Cost
Standard Shipping 5–8 business days €5.99 — free on orders of €80 or more
  • Business days are Monday to Friday, excluding public holidays. Delivery times are estimates, not guarantees. Destinations outside Europe can take longer.
  • Shipping costs are set in euros (EUR). In most countries outside the eurozone you see and pay prices and shipping costs in your own currency: the amounts above are converted at the current exchange rate and rounded up, the same way as our product prices. Where your currency is not available, you pay in euros. The exact amount is always shown at checkout before you pay.

4. Where we deliver

We ship to most countries worldwide. We currently do not ship to the United States, Turkey or Nigeria, and we never ship to countries under UK or EU sanctions. If your country cannot be selected at checkout, we are unable to deliver there.

5. Carriers and order tracking

  • After dispatch, your parcel is handed to our shipping partner and delivered by a local carrier in your country, such as PostNL, DHL, DPD, GLS or the national postal service. The carrier can differ per country and per order.
  • You will receive a shipping confirmation e-mail with a tracking link. You can also follow your order at any time via Track your order using your order number and e-mail address.
  • It can take 24–48 hours before the first tracking update appears.

6. Delays

We do everything we can to meet the delivery estimates above, but we are not responsible for delays caused by carriers, customs clearance, severe weather, strikes, peak periods or other events outside our control, or by incorrect address details.

7. Address changes and cancellations

  • Please check your shipping address carefully before completing your order. You are responsible for providing a correct and complete address.
  • Address changes and cancellations are only possible before your order has been dispatched. Contact us as soon as possible at support@hairdealz.com.
  • If a parcel is returned to us because of an incorrect or incomplete address, or because it was refused or not collected, the costs of reshipping it are at your own expense.

8. Damaged, lost or missing parcels

  • If your order arrives damaged, or an item is missing or incorrect, contact us within 48 hours of delivery with your order number and photos. We will send a replacement or refund you at no extra cost.
  • If your parcel is marked as delivered but you have not received it, contact us within 48 hours so we can investigate with the carrier.
  • If the carrier confirms that a parcel is lost, we will send a replacement or issue a refund.

9. Returns and return shipping costs

  • Returns are only accepted after approval. E-mail support@hairdealz.com with your order number to request a return; you will then receive the return instructions.
  • Return shipping costs are at the customer's own expense. We recommend using a tracked shipping service, as we cannot be held responsible for returns that do not reach us.
  • Returns are sent to our company address: Hairdealz, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom.
  • Original shipping costs are non-refundable, unless the law requires otherwise.
  • Exception: if an item arrived damaged, defective or incorrect, we cover the return costs.

For return periods, conditions and our 120-day money-back guarantee, please see our Refund Policy. Nothing in this policy limits your statutory rights as a consumer.

10. Contact

Hairdealz
182–184 High Street North, East Ham, London E6 2JA, United Kingdom
E-mail: support@hairdealz.com
Phone: +44 7438 670396